From Turnover to Teamwork or Toasters Handbook

From Turnover to Teamwork: How to Build and Retain a Customer-Oriented Foodservice Staff

Author: Bill Marvin

Deals with staff turnover, a major cost factor in the hospitality industry. Takes a common-sense approach to why people leave and what can be done about it. Treats such issues as rapport between staff and management, training, salary structure and wages, incentives, performance reviews and disciplinary procedures.

Table of Contents:

	Preface
	Acknowledgments
Pt. 1	Ponder the Problem	1
Ch. 1	Understand Why Workers Leave	3
Ch. 2	Think in Terms of Retention	17
Pt. 2	Recognize the Roots	25
Ch. 3	Improve Your Understanding of People	27
Ch. 4	Respect the Power of Climate	47
Pt. 3	Building the Bridge	55
Ch. 5	Get a Good Start	57
Ch. 6	Put It in Writing	73
Ch. 7	Eliminate Inequities	85
Ch. 8	Create a Sense of Motion	93
Ch. 9	Show Your Appreciation	115
Ch. 10	Keep Everyone Informed	119
Pt. 4	Develop the Team	135
Ch. 11	Share the Power	137
Ch. 12	Share the Wealth	145
Ch. 13	Other Team-Building Tips	159
Pt. 5	Take the Temperature	169
Ch. 14	Evaluate Your Retention Climate	171
	Glossary	177
	Resources for Retention	179
	About the Author	183
	Index	185
	Miscellaneous Blank Forms for Reader's Use	190

New interesting book: Introduzione alle statistiche d'impresa (con il CD-ROM dell'allievo)

Toaster's Handbook

Author: Peggy Edmund

Introductions by MARY KATHARINE REELY.